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Need help with Zori? Contact us at [email protected].

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Scope of Support

• Installation and updates
• Account and sign-in issues
• Feature guidance and best practices
• Crashes, freezes, performance, and compatibility
• Data sync, backup, and restore
• Feedback and feature requests

What to Include in Your Email

To help us investigate quickly, please include:

• Issue summary: what happened and what you expected
• Steps to reproduce: numbered steps or a short screen recording/GIF
• Screenshots and error messages
• Device and environment: model, OS version, network conditions
• Zori app version: find it in Settings → About
• Account identifier: registration email or user ID (if account-related)

Support Hours and Response Times

• Hours: Monday–Friday, 10:00–18:00 (GMT+8)
• First response: typically within 1–2 business days
• Urgent issues (e.g., cannot launch, data loss): add [URGENT] at the start of your email subject